Reflecting on Three Years of Travel

Oxford, just after I arrived in 2009.

Three years ago today, I landed in England for the first time with my suitcases and a stomach full of fear and apprehension. I had never traveled on my own before, never been to Europe, never lived abroad, nothing. I remember getting off the plane and wandering around Heathrow as anxiety welled up within me. My phone wasn't working despite the preparations I'd made beforehand. I didn't know how to get to the tube stop where I'd be meeting my cousin who had been living in London. What was the difference between the rail and the underground anyway? I called my father from a pay phone in a panic. He didn't pick up. Neither did my aunt. I was stuck. I was alone. But though I didn't realize it at the time, this feeling of discomfort, of anxiety, would soon become an addiction.

How I Spent My Gap Year

Greetings, friends, family, and other readers. I'm going to be totally cliché and begin this post with an apology for not updating in months. I recently finished my first term at Cambridge, and after moving around so much last year, it was a  relief to be able to stay in one place for more than a couple weeks. The classes I took were generally interesting and challenging, the people I met absolutely extraordinary, and the Oxbridge culture just as decadent as I remembered. But that's not what I really wanted to write about today. A few weeks back, I visited some former colleagues at the Google office in London, and heard really encouraging news about the project I used to work on. Since it was secret and un-launched for my entire time at Google, I never really got to talk about what I was up to, but now I can!

Life In Motion

Greetings from Cambridge! I haven't decided yet whether to continue writing this blog, but seeing as I no longer work for Google and no longer live in Africa, at the very least, I thought it was fitting to come up with a new name. Why "In Motion"? Over the last year, I've done a fair bit of travel, and I've discovered that it's the one state that feels more natural than any other to me. It's the sensation of a plane lifting off the ground, the road speeding beneath my wheels, the wind rushing past me at furious speeds. I live for motion, alway pushing forward, looking back only to remember past joys and learn from old mistakes.

These last few weeks in Cambridge have been incredibly, absolutely hectic. We'll see once things normal out whether I can still find interesting enough things to say to put here. Until then...

One Year Ago...

One year ago today, I landed in Africa for the first time. Looking back at my journal, I arrived at my hotel, discovered I had no hot water, went to the office, and ate some chicken with jolof rice. Pretty typical day in west Africa, really, but it was anything but typical for me. I've come a long way since then, establishing an entirely new life and lifestyle for myself.

In short, some of my greatest accomplishments this year:

• Visiting 2 new continents and discovering a newfound love for parts of the world I hadn't even thought of before.
• Climbing Mount Kilimanjaro and visiting my friend Alma in Rwanda after over a year of planning.
• Hitting 20 countries in the span of 12 months, many of them for the first time, and many of them more than once.
• Expanding my culinary comfort zone by eating all sorts of unusual ethnic dishes (see Nigerian giant land snails).
• Discovering frequent flyer miles and learning how to sleep on planes.
• Becoming comfortable taking bucket showers and surviving without proper toilets or electricity.
• Finally achieving platinum status on the Starwood Preferred Guests program (I'm actually way too proud of this given the fact that it just means I've spent way too much time living out of hotel rooms).
• Making friends with some pretty extraordinary people.
• Learning that I am in fact good at the work I've wanted to do for several years.
• Coming to understand a lot about myself, what I value, and what kind of life I want to lead.

Here's to hoping that this coming year holds just as much growth, fun, and adventure as the last!

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New Beginnings, Once More

Today is my last day at Google. Actually, to be more precise, today is my third last day at Google. After all these years, you might think that, by this point, I'd be used to coming and going, and yet, it's still pretty hard. It's been an incredible 12 months. Since I started this job last August, I've made my way to 20 countries, met so many fascinating people, and made some truly extraordinary friends.

And yet, one year later, I'm also ready for a change. The flip side of moving around so much is that I haven't had much of a home this last year, or more figuratively, much of a real place in the world. Living on the extremes of life has been profoundly eye-opening. Before I started traveling a few years ago, I had no idea that this type of nomadic, high-flying lifestyle was possible. Now I've lived it, and I can appreciate it for what it is. Many of my friends have commented that my life seems to be endlessly exciting and glamorous, and to some extent, it has been, though they miss the parts when I'm throwing up from food poisoning or stranded against my will in a strange city. But it's also been somewhat isolating. It turns out that the lifestyle I had growing up has some merit to it too: seeing the same group of friends more than once every few months, having a place to call home, feeling like you actually belong. These are the things I look forward to becoming reacquainted with next year at Cambridge.

Cambridge, approaching fast on the horizon. For the last few days, I've been receiving a barrage of emails about all of the places, activities, and people that await me. I wish I could express my excitement. If I decide to keep this blog through this next step, I think I'm going to have to change the title though... Suggestions welcome.

Until the next time, my friends.

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Turkish Airlines: Worst Customer Service Experience Ever

An open letter to Turkish Airlines customer service:

Dear Turkish Airlines,

In the past, I've flown exclusively on your airline whenever there's been a TK option on my route. I'm sorry to say the flight that I just got off will be the last.

I booked a ticket from Tel Aviv to Nairobi with your company, despite the fact that there were cheaper and faster options available. When I got to the airport in Tel Aviv, the flight was delayed and they tried to reroute me. This was strike one. I had two more legs on my journey that I would miss if I didn't make it to Nairobi on schedule, costing me several hundred dollars.

After checking my passport in the system, the TK employee at the counter told me that there was no way to get to NBO that night, and that my best option would be to fly to Istanbul and TK would put me up for the night until the next flight. I asked if there were any way I could upgrade to business since the delay was costing me a day's travel and a great deal of money. The employee said there was none left, despite the fact that there were several empty seats in business when I got on the plane. Strike two.

When I finally got to Istanbul and went to the desk to sort out the hotel and flight for the next day, they informed me that my travel agency had not confirmed my ticket, and as a result they wouldn't put me up for the night. "Are you kidding?" I asked, "An employee from your company promised me a hotel room when I got here. If I hadn't been promised a room, I wouldn't have gotten on the plane." "The man at the counter must not have checked your ticket," he replied. I asked him if it was my fault that a TK employee had screwed up when he checked me in, and the fellow kindly informed me that it was in fact my fault. I kid you not. Strike three. This was, hands down, the worst customer service I have ever received in my entire life.

Now here I am, loyal TK customer, and I'm stranded in Istanbul with no hotel, no ticket out, and no help from any of your representatives. I have to say I'm sorely disappointed. I thought loyalty counted for something in this business. I guess I'll just have to find another airline for whom it does.

Sincerely yours,
Benjamin Cole 

Watching and Calculating, African Governments Learn From the Arab Spring

It's no secret that Africa houses some of the longest-serving and most repressive dictators on the planet. Even among the states that have progressed past authoritarian rule, many governments still restrict basic rights with heavy-handed and often violent tactics. It's also no secret that Africa has the smallest Internet penetration of any continent, though it also cannot be denied that the advent of cheap, web-enabled phones has been precipitating broad changes in the continent's Internet landscape. Up until recently, these two facts may have seemed only peripherally related. Most governments had taken a pretty laissez-faire approach to the Internet; it wasn't enough of an issue for most leaders to take the time to learn about, let alone address with policy. But as the Arab Spring continues to roar just a stone's throw North, tremors have rippled well into the heart of the continent. In response, many African governments have begun taking strong stances on Internet freedoms, even before most of their populations have had the chance to experience the free and open Internet as it was originally formulated.

Read more on the Huffington Post »